Important Questions to Ask a Cleaning Service

Would you just hire any cleaning service into your home? Do you know what questions to ask? Let’s take a look at important questions to ask a Reno house cleaning service. 

According to an article at, “Hiring a Residential House Cleaning Service”

house cleaning 4“Q: Are you bonded and insured?
Skipping this question could cost you millions. A company should carry both liability and worker’s compensation insurance, at minimum. Ask for proof.

Worker’s comp is especially important, since without it, you could be held liable for job-related injuries, including lifelong disability, says Ron Holt, CEO of Two Maids & a Mop. “You may be held responsible for injuries sustained in your home or even in an auto accident traveling to it,” he says. Don’t think your homeowner’s insurance policy is a backup, either, as some do not cover people working in your home.

Q. What products do you use?
Look for a company or cleaning lady that uses her own cleaning products, instead of using yours, says Matt Ricketts of Better Life Maids.

Cleaners know how to use familiar products safely and effectively, he says, so they’re less likely to damage surfaces. Plus, it’s less money and headache for you. Of course, this question is even more important if you want to be sure only non-toxic cleaners are used.

Q: Can I get some references?
It’s smart to ask home cleaning services or a cleaning lady for references from current clients. At the very least look for reviews online. Ask friends or your Facebook community, and search sites such as, and more.

  1. How do you screen your staff?
    Ask about local and federal background screenings, which Ricketts says are the bare minimum. “A rigorous screening process scares off many bad applicants from the very beginning,” he says. “Ideally, they’ll perform drug screenings, check references, and check applicants against state and local sex offender registries, too.”

    If you’re hiring an independent cleaning lady, certainly Google her, and do a background check online, too. It’s quick and inexpensive—and could potentially save you immeasurable headache.

Q: Do you have any training or certifications?
Home-cleaning certification is relatively new, so it’s not yet widespread, says Derek Christian of My Maid Service. If a company has special training or certification, it’s quite likely they’re committed to skill, safety, and professionalism.” To read the entire article click here.

Need a Reno cleaning service to clean the house on a weekly or biweekly basis? To schedule your house cleaning service contact White Lotus at 775-525-8100 or visit